Orders, Exchanges, and Returns Policy

Orders, Exchanges, and Returns Policy

Order Processing and Delivery

At BERNOYAR, every product is carefully made to order. We do not mass-produce or keep large quantities of stock.

  • Orders are processed within approximately 3–5 business days.

  • Delivery times may vary depending on the shipping carrier and the customer's location.

Hygiene Policy

For hygiene reasons:

  • Returns are not accepted for underwear, bikinis, or bikini bottoms.

  • Only size exchanges are allowed, subject to product availability.

  • Products with the hygiene seal removed, broken, or damaged cannot be exchanged or returned.

Return Conditions (Eligible Products)

For products that are eligible for return, the following conditions must be met:

  • The product must be unused.

  • All original tags must remain attached.

  • The hygiene seal must be intact.

  • The item must be returned with its original packaging and all accessories.

Sale and Discounted Items

Products purchased on sale or with a discount are not eligible for return, except in cases of manufacturing defects.

Defective Products

If you receive a defective or damaged product, you must notify us within 48 hours of receiving your order.

We recommend inspecting your package immediately upon delivery.

Undelivered Orders

If an order is not collected and is returned by the shipping carrier:

  • Shipping, handling, and administrative costs may be deducted.

  • Refunds are not guaranteed if the customer provides an incorrect or incomplete shipping address.

Refund Process

Once the returned product has been received at our warehouse:

  • It will undergo an inspection.

  • Approved refunds will be processed within 3–5 business days.

Refunds will be issued using the same payment method used for the original purchase.

Depending on your bank or payment provider, it may take up to 10 business days for the refund to appear in your account.

Return Address

Returns must be sent only to the return address provided by our customer support team.

⚠️ The address printed on the package is not a valid return address.

⚠️ Returns sent without prior authorization will not be accepted.

Situations That Are Not Considered Manufacturing Defects

The following situations are not considered product defects:

  • Color differences caused by screen or monitor settings.

  • Incorrect size selection by the customer.

  • Minor measurement variations.

  • Natural variations in the texture or appearance of the fabric.

Contact

📩 bernoyarofficial@gmail.com

Final Notice

By placing an order, you acknowledge and agree to this Orders, Exchanges, and Returns Policy.

At BERNOYAR, our mission is to help every woman feel elegant, confident, and empowered.

This policy is designed to maintain the quality of our brand while ensuring a fair and transparent shopping experience for all our customers.